Frequently Asked Questions
You can find answers to topics you are wondering about below
or you can contact us.
Orders & Payment
Orders, payment methods, installment options, and invoice details.
10 QuestionsShipping & Delivery
Delivery times, shipping fees, package tracking, and international shipping.
2 QuestionsProduct & Stock
Product authenticity, size guides, and stock availability information.
2 QuestionsCancellation & Returns
Cancellation, return policy, exchange processes, and refund details.
2 QuestionsContact & Customer Service
Working hours, support channels, and store information.
1 Questions1. Orders & Payment
You can securely make your payments by credit card, debit card, and Wire Transfer/EFT.
Installment options are available for credit cards from contracted banks, ranging from 2 to 12 months. You can view the installment table when you enter your card details on the payment screen.
After your order has been shipped, your e-archive invoice will be automatically sent to the email address registered in the system.
Yes, for corporate orders, it is sufficient to enter your Tax Office, Tax Number, and Company Title information by selecting company information in the invoice details step.
Yes, our payment infrastructure uses a 256-bit SSL security certificate and 3D Secure payment standards. Your card information is never stored in our system.
You can change or cancel your order before it is shipped. To do so, simply contact our customer service.
For payments made with a credit card, your order is confirmed instantly. For payments made via wire transfer/EFT, the confirmation process begins after the payment is received in our account.
For security and operational reasons, we do not currently offer a cash-on-delivery option.
Yes, you can make a payment by selecting the Bank Transfer/EFT option on the payment page and writing your order number in the description section of the specified IBAN accounts.
After entering your credit card information on the payment page, you can complete your transaction by choosing one of the installment options offered by your bank.
2. Shipping & Delivery
Your orders are usually delivered to cargo within 1-3 business days. Depending on the location of the cargo branch, weather and road conditions, the delivery time may vary between 2-5 business days. For international shipments, delivery times may differ depending on the country and customs procedures. In addition, for some products, the delivery time to cargo may be extended depending on supply and stock status.
Shipping is free for purchases over 5000 TL. For orders below this limit, shipping fees are borne by the customer.
3. Product & Stock
Yes, all spare parts and engines sold by Clever Marin are 100% original and come with a manufacturer's warranty.
Product pages include real-time stock information. For out-of-stock items, you can contact our customer service for information.
4. Cancellation & Returns
You can quickly cancel your unshipped orders from your account panel or by contacting our support line.
You can return the products you received within 14 days with a free return code, provided they are in their original packaging, undamaged, and unused. Returns are not accepted for some products due to security or the product's intended use. For example, propellers specially sourced for an order and certain spare parts are excluded from returns.
5. Contact & Customer Service
You can reach us via the contact form on our website, at info@clevermarin.com, or by calling +90 530 400 06 91.